Shipping policy

Shipping Policy

 

All orders are processed and shipped from our facility in Tampa, Florida, United States.

 

Processing time

Orders are processed on business days, Monday through Friday, excluding US public holidays. Custom and made-to-order paddles require additional production time before shipment; the estimated lead time is shown on the product page. You will receive a confirmation email with tracking information once your order ships.

 

Domestic shipping (United States)

We ship domestic orders via USPS Ground Advantage and USPS Priority Mail. Shipping rates and delivery estimates are calculated at checkout based on the destination and the dimensions of your order.

 

International shipping

We ship internationally via DHL Express. Shipping rates are calculated at checkout. International customers are responsible for any customs duties, import taxes, and brokerage fees charged by the destination country. These charges are not included in the product price or shipping cost and are collected by the carrier or local customs authority on delivery.

 

Oversized items

Paddles are long, oversized items. Some carriers and destinations may not accept them, and certain remote addresses may be subject to additional carrier surcharges. If we are unable to ship to your address, we will contact you before processing your order.

 

Damaged or lost shipments

If your order arrives damaged, please contact us with your order number and photographs of the packaging and the item so that we can file a claim with the carrier and arrange a replacement. If a shipment appears lost in transit, contact us and we will open an investigation with the carrier.

 

Questions

For any questions about shipping, contact us at thzanchet@gmail.com or (813) 404-3827.

 

Madera Brava

104 W Seneca Avenue, Tampa, FL 33612, United States